Refund policy
§ 9 Revocation Instruction
(1) Consumers have a statutory right of withdrawal when concluding a distance selling transaction, about which the provider informs in accordance with the statutory model below. Exceptions to the right of withdrawal are regulated in paragraph (2). A sample withdrawal form can be found in paragraph (3).
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Revocation Instruction: The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, took possession of the goods. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising from choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. |
(2) The right of withdrawal does not exist for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
(3) The provider informs about the sample withdrawal form according to the statutory regulation as follows:
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Sample Withdrawal Form Email: info@sweetz-united.de I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) ( ) for the provision of the following service (please enter the correct date) Ordered on: ___________________________ Received on: ___________________________ Name of consumer(s): ____________________________________ Address of consumer(s): __________________________________ Signature of consumer(s): ________________________________ (only if notified on paper) (delete as appropriate)
Place and date: _______________________________ |
10 Final Provisions
(1) Contracts between the provider and the customers are subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.
(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's headquarters.
(3) The contract remains binding even in the case of legal invalidity of individual points in its other parts. Instead of the invalid points, the statutory provisions, if any, apply. If this would represent an unreasonable hardship for one of the contracting parties, however, the contract becomes ineffective in its entirety.
